Popular questions

Where can I find Marbotic apps?

Please visit the store from your tablet and download the apps that you want:

     

Are the wooden toys compatible with my tablet?

Please find the list of compatible tablets. We are regularly updating it!

Where can I buy Smart Numbers and Smart Letters?

Directly from our website. Please visit the store!

Will there be other apps for the smart toys?

Yes, we will be gradually developing them to continue supporting children in their learning.

What is the difference between the paid version and the free version of the apps?

Contents are the same in both apps. Free version is only available to people who own the wooden toy, Smart Letters. It is locked and can be unlocked by using wooden numbers. More details on the getting started guide.

How can I clean the toys?

Simply wipe gently with a wet cloth. If necessary, use a little bit of mild detergent. Do not soak.

Are the toys safe for the tablets?

Every wooden block has 3 soft pods on the back that are gentle to the tablet and do not scratch the screen.

Are the connected toys safe for kids?

Smart Numbers and Smart Numbers work without WiFi, Bluetooth or batteries. They are passive pieces, that are powered by the static electricity of the body. This makes them both very reliable and safe for kids.

Do the toys contain any harmful materials?

The toys are only made of wood, metal and conductive plastic. Every material has been chemically tested to be safe.

What testing have the toys undergone?
The toys have been thoroughly tested, and comply with US, Canada and Europe safety norms (EN 71-1, EN 71-2, EN 71-3, ASTM F963-11, SOR/2011-17)
How to put the sound on Marbotic's apps?

First, in the apps, tap the music note in the lower left corner to activate the sound.

If there is no sound after that, there are two possibilities to fix it:

  • iPad 2, 3, 4, iPad Air, iPad mini 1, 2, 3 :

Deactivate the mute mode with the mute button next to the volume buttons.

  • iPad Air 2, iPad Pro, iPad mini 4 and more:

Switch on your iPad. On your screen, open the settings banner by swiping with your finger from the bottom-up.

After that, switch off the bell icon to unmute.

Technical Issues

I cannot play with an app. There’s a bug or it replays...?

Do not hesitate to update if there is an available update. Based on your feedback, we are improving our apps to ensure that you get their best use.

My child has lost or damaged one of the toy pieces. What can I do?

Please contact us and we will send you a replacement piece.

I did not find the answer to my question. What can I do?

Please contact us directly through the contact page and we will get back to you as soon as possible!

Setting up Marbotic toys

1. Download the apps

Please visit the store from your tablet and download the free versions of the apps. Be careful, Smart Letters is only compatible with iPads, so you won’t find the apps on the Google Play store.

2. Unlock the apps by applying on the screen three numbers or letters requested.

Be careful to hold the numbers by the metal handle !

This is a unique website which will require a more modern browser to work!

Please upgrade today!